کتاب آزمون مدیر پیشرفته دارای گواهی Salesforce: راهنمای مطالعه جامع 2023

Congratulations on taking the next step to prepare for your Salesforce Associate credential. This exam guide has the information you need to help you study and prepare for your exam.Welcome to our ebook, “Salesforce Certified Advanced Administrator”. This resource has been meticulously crafted to provide a comprehensive guide for those who are aspiring to take a significant step in their Salesforce career.Who is this book forThis book is primarily aimed at individuals looking to take the Salesforce Certified Administrator exam. Whether you’re an absolute beginner seeking to kick-start your journey in Salesforce, or you are a professional who’s familiar with the platform and looking to validate your skills, this guide provides a well-structured path to prepare for the certification.Exam outlineThe Salesforce Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.Configuration and Setup: 20%• Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings). • Given a scenario, demonstrate the proper setup and maintenance of users.• Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)• Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions. Object Manager and Lightning App Builder: 20%• Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)• Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.Sales and Marketing Applications: 12%•Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)• Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)Service and Support Applications: 11%• Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)• Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)Productivity and Collaboration: 7%• Describe the capabilities of activity management.• Describe the features of Chatter • Describe the capabilities of Salesforce Mobile App.Data and Analytics Management: 14%• Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.• Describe the capabilities and implications of data validation tools.• Describe the impact of the sharing model on reports.Workflow/Process Automation: 16%• Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.• Describe capabilities and use cases for Flow.• Describe capabilities and use cases for the approval process.This ebook covers all these areas in detail. We delve deep into each topic, breaking down complex concepts into comprehensible nuggets. We also provide practical examples and scenarios to aid your understanding and prepare you for the type of questions you might encounter in the exam.